Returns & Refunds

Styled living room with area rug and sofa

Returns & Refunds

Adore the Decor isn’t just a company — it’s a brand we work hard to stand behind. If something isn’t right, here’s exactly how we make it right.

30 DaysReturn window
24–48 hrsReturn label sent
3–5 DaysRefund processing
$0Fees on damaged items

1How to start a return

1. Request itContact us with your order number within 30 days of delivery. No receipt needed for online orders — we find them by your email or phone number.
2. Get your labelOnce approved, your return shipping label + instructions arrive by email within 24–48 hours.
3. Pack & sendRepack the item unused and undamaged in its original packaging, with all parts and hardware, and drop it off with the label.
4. Get refundedWe inspect the return, notify you of approval, and refund your original payment method within 3–5 business days.
Items sent back without an approved return request will not be accepted — always start with step 1 so we can send your label and instructions. Purchases made outside adorethedecor.com require proof of purchase.
Start a Return

2Fees, in plain English

Situation What happens
Damaged, defective, or wrong item received No fees at all. We replace it or refund the full cost of the merchandise AND shipping charges.
Changed your mind Returnable within 30 days in new, unused condition and original packaging. A 20% restocking fee applies, and the return shipping cost is deducted from your refund.
Used, or missing original packaging May incur additional fees, since the item can no longer be resold.

3Damaged or defective items

Please inspect your order upon delivery and contact us immediately if an item is defective, damaged, or the wrong product — we’ll evaluate the issue and make it right immediately, sending new or replacement products when available, with zero fees.

Furniture and decor styled in a living room

4Oversized & freight items — read before signing

⚠ DO NOT sign the Bill of Lading until you have inspected the item. Signing the delivery paperwork without noting a problem affirms your item arrived with no damage or defect. Don’t wait to inspect (for example while storing furniture or finishing a renovation).
  • Note ALL damage or defects clearly on every copy of the BOL and Delivery Receipt during delivery.
  • Notify us within 24 hours of delivery.

All returned oversized items are fully inspected when they arrive back at our warehouse. If the return is due to damage or defect, we refund the full cost of merchandise and shipping. You are responsible for return shipping on an oversized item if:

  • You refuse a delivery without inspection
  • You miss a delivery appointment
  • You return a non-defective, undamaged product

5Non-returnable items

  • Custom products (special orders, personalized items)
  • Hazardous materials, flammable liquids or gases
  • Gift cards (most never expire unless otherwise specified)

Questions about a specific item? Contact us before ordering.

6Exchanges

The fastest way to get what you want: return the item you have, and once the return is accepted, place a separate order for the new item.

7Refunds

We’ll notify you once we’ve received and inspected your return and confirm whether the refund is approved. Approved refunds go back to your original payment method and process within 3–5 business days, depending on your bank.

Questions? Email sales@adorethedecor.com.